Terms and Conditions

High shine logo
High Shine Exteriors 

Effective Date: 29/08/2025

Welcome to High Shine Exteriors. By using our services, website, or booking system, you agree to the following Terms and Conditions. Please read them carefully.

1. Services Provided

High Shine Exteriors provides professional cleaning services including, but not limited to:

  • Window Cleaning (residential and commercial)

  • Conservatory Cleaning

  • Fascia and Soffit Cleaning

  • Gutter Clearance

  • Pressure Washing

  • Full House Valet Services

We aim to provide safe, high quality, and reliable services to all our clients.

2. Bookings and Appointments

  • All bookings must be confirmed via our online booking form, email, or telephone.

  • Appointments are subject to availability.

  • Any request to change or cancel a booking must be made at least 24 hours in advance. Late cancellations may incur a fee.

  • We reserve the right to reschedule appointments due to adverse weather conditions, equipment issues, or other unforeseen circumstances.

3. Pricing and Payment

  • Prices are quoted in GBP (£) and are subject to change without notice.

  • Payment can be made via bank transfer, cash, or other agreed methods.

  • Full payment is required as per the invoice or booking agreement.

  • Late payments may incur additional charges.

4. Client Responsibilities

Clients must ensure:

  • Safe and reasonable access to all areas to be cleaned.

  • Removal of any obstacles or fragile items in the vicinity of work areas.

  • Pets and children are kept away from work areas during service.

5. Property Condition

  • While we take care to protect your property, High Shine Exteriors cannot be held responsible for pre existing damage, fragile surfaces, or items left in cleaning areas.

  • Any damage caused directly by negligence or misuse of equipment by our staff will be assessed and resolved accordingly.

6. Liability

  • High Shine Exteriors holds appropriate insurance to cover accidents or damages during service.

  • We are not liable for indirect, consequential, or incidental damages.

  • Our liability for any claim arising from our services is limited to the value of the service provided.

7. Health & Safety

  • Our team follows strict health and safety guidelines.

  • Clients must inform us of any hazards or safety concerns before work begins.

  • We reserve the right to refuse service if a property is deemed unsafe.

8. Cancellation Policy

  • Cancellations must be made at least 24 hours before the scheduled service.

  • Late cancellations or no shows may be charged up to 50% of the service fee.

  • Refunds will be processed where applicable, depending on the circumstances.

9. Complaints & Feedback

  • We strive for customer satisfaction. Any concerns should be raised within 48 hours of service.

  • We will investigate and respond to all complaints promptly.

10. Privacy & Data Protection

  • Client information collected for bookings and communications will be stored securely.

  • We will not share personal information with third parties except as required for service provision or legal compliance.

11. Amendments

  • High Shine Exteriors reserves the right to update these Terms and Conditions at any time.

  • Updated versions will be posted on our website, and the effective date will be amended accordingly.